Air & Cruise Parking

Frequently Asked Questions

Search answers about Air & Cruise Parking, reservations, shuttle service, cancellations, and parking facility details.

How does Air and Cruise Parking work'

Air and Cruise Parking is a service designed to provide convenient and affordable parking solutions for travelers. You can reserve a parking spot online and park your vehicle in a secure facility near the airport or cruise terminal.

Does Air and Cruise Parking own and operate the parking lots'

Yes, we are based in Tampa, Florida, and own and operate all the parking lots under our service.

How do I know my reservation is guaranteed'

Each facility that partners with us is provided with your reservation details to ensure your spot is reserved and guaranteed.

Do I have to stay overnight at the hotel to use the parking service'

No hotel stay is required for a long or short-term parking reservation.

Do parking lots sell out'

Parking lots sell out from time to time, generally during peak travel periods. It's advisable to book your spot in advance to ensure availability.

Is there a shuttle service available from the parking lot to the airport or cruise terminal'

Yes, a complimentary shuttle service is available from the parking lot to the airport or cruise terminal and back.

How early should I arrive at the parking lot before my flight or cruise'

It's recommended to arrive at the parking lot at least 30 minutes before you need to be at the airport or cruise terminal to allow time for parking and shuttle service.

What if my flight or cruise is delayed and I need to extend my parking reservation'

If your travel plans change, you can extend your parking reservation by contacting our customer service team.

Are the parking lots secure'

Yes, all our parking lots are secure and monitored 24/7 to ensure the safety of your vehicle.

Can I cancel my reservation'

Yes, you can cancel your reservation according to our cancellation policy. Please check our website or contact customer service for details.

What payment methods are accepted'

We accept all major credit cards for online reservations and payments.

Are there any height or size restrictions for vehicles'

Some facilities may have height or size restrictions. Please check the details for each parking lot when making your reservation.

How can I contact customer service'

You can contact our customer service team via email or phone. Our contact details are available on the website.

Is parking available for oversized vehicles or RVs'

Yes, we offer parking for oversized vehicles and RVs at select locations. Please check the facility details when making your reservation.

Do you offer any discounts or promotions'

Yes, we offer various discounts and promotions throughout the year. Please check our website for current offers.

What if I need to modify my reservation'

You can modify your reservation by logging into your account on our website or by contacting customer service.

Are there any additional fees or charges'

The total cost will be displayed during the reservation process. Any additional fees will be clearly indicated before you confirm your booking.

How do I retrieve my car upon return'

Upon your return, simply take the shuttle back to the parking lot where your car is parked. Your reservation includes instructions on where to catch the shuttle.

Can I park my motorcycle'

Yes, motorcycle parking is available at select locations. Please check the facility details when making your reservation.

What if I lose my parking ticket'

If you lose your parking ticket, please contact the parking facility's staff or our customer service for assistance.

Is there a grace period for picking up my car'

Yes, most facilities offer a grace period for picking up your car. Please check the specific terms for the facility you are using.

Are there electric vehicle charging stations'

Some of our parking facilities have electric vehicle charging stations. Please check the facility details for availability.

Can I book parking for someone else'

Yes, you can book a parking spot for someone else. Just provide their details when making the reservation.

What should I do if the parking lot is full when I arrive'

If the parking lot is full, please contact our customer service team immediately for assistance.

How are the parking rates calculated'

Parking rates are calculated based on the duration of your stay and the facility you choose. Rates are displayed during the reservation process.

Do you offer valet parking services'

Valet parking services are available at select locations. Please check the facility details when making your reservation.

Can I pay in cash'

Payment must be made with a credit card when making your reservation online. Some facilities may accept cash payments on-site; please check specific details.

Are there any refunds if I leave early'

Refunds for early departures are subject to our cancellation policy. Please check our website or contact customer service for details.

How do I know my vehicle will be safe'

Our parking lots are secure and monitored 24/7 to ensure the safety of your vehicle.

Can I get a receipt for my parking reservation'

Yes, a receipt will be emailed to you after you complete your reservation online.

What if my car battery dies while I’m away'

Many of our facilities offer battery jump-start services. Please contact the parking facility staff for assistance.

Do you provide luggage assistance'

Yes, our shuttle drivers can assist with your luggage when you use our shuttle service.

Are there facilities for people with disabilities'

Yes, our parking lots have designated parking spaces and shuttle services for people with disabilities.

Can I park for just a few hours'

Yes, short-term parking is available. Rates are calculated based on the duration of your stay.

How do I get to the parking lot'

Directions to the parking lot will be provided in your reservation confirmation email.

Do I need to print my reservation confirmation'

While it is not necessary to print your reservation confirmation, it is recommended to have a copy available either in print or on your mobile device.

What if I forget where I parked'

If you forget where you parked, our parking facility staff can assist you in locating your vehicle.

Can I extend my parking reservation while I’m away'

Yes, you can extend your parking reservation by contacting our customer service team.

Do you offer frequent parker programs'

Yes, we offer frequent parker programs with various benefits. Please check our website for more information.

What measures are in place for COVID-19 safety'

We have implemented enhanced cleaning protocols and social distancing measures to ensure the safety of our customers and staff.

Can I reserve parking for multiple vehicles'

Yes, you can reserve parking for multiple vehicles by making separate reservations for each vehicle.

Are there any restrictions on what I can leave in my vehicle'

For security reasons, we advise not leaving valuable items in your vehicle. The parking facility is not responsible for any loss or damage.

Can I get a discount for long-term parking'

Yes, we offer discounted rates for long-term parking. Please check our website for more information.

How do I use my parking reservation upon arrival'

Upon arrival, present your reservation confirmation (either printed or on your mobile device) to the parking facility staff.

Is parking available for buses or large vans'

Yes, parking is available for buses and large vans at select locations. Please check the facility details when making your reservation.

Do you offer any loyalty programs'

Yes, we offer loyalty programs with various rewards. Please check our website for more information.

Can I change the vehicle on my reservation'

Yes, you can change the vehicle details on your reservation by logging into your account on our website or by contacting customer service.

What if the shuttle service is delayed'

In the unlikely event that the shuttle service is delayed, please contact the parking facility staff for assistance.

Do I need a reservation, or can I just show up'

While reservations are recommended to guarantee your spot, some facilities may accept drive-up customers based on availability.

How do I leave feedback about my experience'

We welcome your feedback. You can leave a review on our website or contact customer service to share your experience.

Are there family discounts'

We offer various discounts throughout the year. Please check our website for current promotions and discounts.

Can I get a refund if I cancel my reservation'

Refunds are subject to our cancellation policy. Please check our website or contact customer service for details.

What if my travel dates change'

If your travel dates change, you can modify your reservation by logging into your account on our website or by contacting customer service.

How do I know if a parking lot is available'

Availability is displayed during the reservation process. We recommend booking in advance to secure your spot.

What should I do if there’s an issue with my reservation'

If there’s an issue with your reservation, please contact our customer service team for assistance.

Are there any hidden fees'

All fees will be displayed during the reservation process. There are no hidden fees.

Can I leave my keys with the parking facility'

Some facilities offer valet services where you can leave your keys. Otherwise, you keep your keys with you.

How far in advance should I book'

Secure your spot as early as possible to receive the best rates, up to 70% off. While some locations accept drive-ups, guaranteed spaces near your terminal often sell out during peak travel times.

How do the shuttles work'

Most locations offer complimentary, dedicated shuttles running every 15–30 minutes. Each listing specifies exact shuttle frequency, operating hours, and estimated terminal travel time.

What parking options are available'

Self-Park: Park yourself and keep your keys—perfect for quick access
Valet: Attendants park for you—ideal for tight schedules
Covered: Protection from sun and weather damage
Indoor: Climate-controlled garages with enhanced security features

How secure are the parking facilities'

Every partner facility undergoes strict security verification. Features typically include 24/7 staffing, security cameras, perimeter fencing, controlled access, and regular security patrols.

What if my trip duration changes'

Most reservations can be modified online up to your check-in time. For unexpected extensions, contact our support team.

What's your cancellation policy'

Most reservations enjoy our worry free cancellation up to 24 hours before your scheduled arrival. Simply log in to your account or contact our customer service team for assistance.

How does payment work'

Secure your spot with payment during booking. This guarantees both your space and rate, even during busy holidays. All transactions include detailed receipts and tax documentation for reimbursement.

Do I need printed documentation'

Your digital confirmation (email or app) is sufficient at most locations. For the few facilities that require printed vouchers, we will notify you in your confirmation email.

Do I need to be a hotel guest to use hotel parking'

No. While many of our parking partners are hotels, you can book parking even if you're not staying overnight. These arrangements are specifically designed for cruise travelers.

How does the shuttle service work'

Most locations provide complimentary shuttles to your cruise terminal. Check the lot listing for hours and frequency.

What's the recommended arrival time'

Plan to arrive 2–3 hours before your cruise boarding time. This allows ample time for parking, shuttle transfer, and terminal check-in.

What if my cruise plans change'

Most reservations enjoy our worry free cancellation up to 24 hours before arrival. Simply log in to your account or contact our cruise support team to modify your dates.

Can I get a refund for returning earlier than expected'

While early returns are typically not eligible for partial refunds, we offer flexible-rate options for travelers with uncertain itineraries. Look for the "Flexible Rate" tag when booking.

Can you accommodate larger vehicles like SUVs or minivans'

Yes, most facilities accept standard-sized SUVs and minivans at regular rates. For oversized vehicles, RVs, or vehicles with roof attachments, filter for "Oversized Vehicle Friendly" locations.

Are the shuttles equipped for cruise luggage'

Absolutely. All shuttle services are specifically designed for cruise travelers with dedicated luggage storage areas. Drivers assist with loading and unloading your cruise baggage.

How secure are the facilities for extended cruises'

Extremely secure. All lots are vetted for safety, lighting, and secure access. Many offer 24/7 monitoring.

Will I receive documentation for my parking'

Yes. Your confirmation email contains your secured reservation, detailed directions, facility contact information, and a complete payment receipt for your records.

Can someone else drop off or pick up my vehicle for me'

Yes, you can. Add their name during booking or contact us to update your reservation. Ensure they have your digital confirmation and a copy of your ID for seamless check-in.

How early should I reserve my event parking'

As soon as you have tickets! Prime spots near popular venues often sell out days in advance of major events. Booking early guarantees both availability and the lowest possible rates, especially for concerts and playoff games.

How close will I be to the venue entrance'

Every listing displays the exact walking distance to your venue entrance. Most options are within a few blocks.

Can I park for extended hours or overnight'

Absolutely. Many downtown and entertainment district locations offer flexible hours. Use our "Extended Hours" filter to view available options.

What's your cancellation policy'

Most event parking reservations enjoy worry free cancellation up to 24 hours before your scheduled arrival. The specific policy for each location is visible before you book.

Do I need a printed ticket for entry'

Digital confirmation on your smartphone is accepted at most locations. Your confirmation email outlines the details.

How can I find parking for a specific event, such as a concert or game'

Search directly by venue name, artist, team, or event title. For best results, enter your event date and arrival time to see only relevant options with availability during your specific timeframe.

More questions? Contact us online or by phone at (888) 399-9267 between the hours of 9 a.m. - 5:00 p.m. EST, 7 days a week.

In some cases individual locations may operate slightly differently. Information specific for each location is available by selecting the location of your choice from our airport, cruise, or event parking pages.