Embassy Suites BWI

20 reviews

Embassy Suites BWI

"My only issue was when I dropped my car off, the shuttle driver did not come inside to check for any passengers, and I didn't see him and missed ride. If this is the procedure, I should have been told to wait outside"

D. Ferraro

"Excellent, very easy drop off and pickup Would use again"

m. bitondo

"Everything went smoothly, except calling the pick up person to bring us back to the hotel didn’t answer his phone. Couldn’t leave a voicemail to let them know that somebody was waiting, so I ended up calling the operator at the hotel who is able to reach him and let him know that there was two couples so it took a little more than 30 minutes. I think we must’ve just missed him by a few minutes."

E. Lyons

"The parking lot is well lit, the hotel staff is friendly and the drivers are on time and very helpful. I’m a senior citizen and every time they are very attentive to me. This is my favorite parking lot to park my car when I travel. "

M. Dent

"I was very please with the service I received."

P. JOSEPH

"The process was easy and quick. Parking area is next to hotel (seems one and the same). Well lit. I felt safe leaving our vehicle there. The only glitch was departing, as I checked with the hotel and was told to just drive to the gate and it would open. Nope. I had to use the callbox and after providing some information, they opened the gate. I was advised that I should have received a barcode from the hotel. Minor issue."

W. Nowak

"Embassy Suites BWI provides an easily accessible, secure, and clean parking lot. Their airport shuttle is always on time and drivers provide excellent service, take care of your luggage, and assist you in every possible manner for you to have a safe and comfortable ride."

G. WESTPHAL

"The parking at embassy has been great and the updated security measures have elevated the experience which I appreciate! The thing that deters me and im sure other customers from parking at this location is the shuttle pickup when arriving back from our trip, we call as stated and follow the given instructions not to call for the shuttle service until we are completely ready, but never fails the wait times are long and in weather conditions that are extremely hot and or cold plus coming off of a long flight it can be frustrating and discouraging!! I hope this issue can be resolved! "

J. Pangelinan

"We parked here for 10 days while traveling, and the entire experience was smooth from start to finish. Check-in was quick, the shuttle was prompt and convenient, and our car was exactly as we left it when we returned. The staff was friendly and professional throughout. We would definitely use this parking service again and highly recommend it to anyone looking for a reliable airport parking option."

X. Wu

"Convenient location for parking without hassle of the airport traffic "

T. Leavy

"Ease of Pick Up and Drop off. Rates are much better than airport rates"

C. Ryan

"Great service I didn’t know I needed. Fast, convenient and safe. "

S. Millstein

"It was amazing. Close to airport. Will use them again."

E. Coleman-Lee

"Easy to book, easy to extend, easy to pick up. Awesome!!! "

I. Desueza

"First time used. Went very well the airport transportation to and from the airport was great. Will use again"

D. ODONNELL

"It was amazing how staff was willing to assist with the checking in process, and the parking was secured and well maintained. I would use them again."

D. Roane

"Online booking was straightforward, easy, clear and gave me various options. Price was very reasonable. "

E. Trejo-Reyes

"I had no problem with my parking. Pleasant experience "

N. Stevens

"Excellent Customer Service!"

G. Duncan-Cannady

"Dropping off at the Embassy Suites was easy and the hotel was very accommodating. The parking was plentiful and easy access. The reason i did not give 5 stars was the wait at the airport to be picked up to return to the hotel was i thought a little long. The wait was over 30 minutes, while the driver was pleasant, the process seemed not polished and my expectation was really not met. If you are going to offer a service, the complete process should be exacting, not so much of a after thought"

T. Dunlap